Did you receive a delivery you’re not completely satisfied with? In most cases, we can make things right quickly when you report a problem.

In the Instacart app or website, you can let us know about—

  • Missing items
  • Incorrect items
  • Damaged items
  • Poor replacements
  • Early/late orders

You’ll get an email confirmation right away for any credits or refunds, and we’ll let you know as soon as any other issues are resolved.

If you received a wrong order or if your order never arrived, please contact Instacart Care.